This Shipping Policy explains how Banarsi Hardware (Banarsi Das Lalji Das & Co.) packs, dispatches and delivers orders across Ludhiana, Punjab and the rest of India. Furniture and architectural hardware need very different handling, so please read the sections relevant to your order. For shipment-related questions, contact us at +91 98762 10096 or banarsidaslaljidasbros@gmail.com with your invoice number.
1. Where we deliver
We deliver across India. Within Ludhiana and nearby areas of Punjab, deliveries are made by our own team or trusted local transporters. For outstation orders we use experienced furniture logistics partners and reputed courier services for smaller hardware parcels. Deliveries to remote locations may take additional time and may be limited to the transporter’s nearest delivery point.
2. Dispatch timelines
Ready-stock hardware is normally dispatched within 2–4 working days of order confirmation and payment. Made-to-order furniture and kitchens are dispatched after production is complete; the production timeline (typically a few weeks depending on the design and finish) is confirmed with your order and we keep you informed of progress. Timelines are estimates given in good faith; festivals, transport strikes, weather and material availability can affect them.
3. Shipping charges
Shipping is charged at actuals and depends on destination, distance, weight, volume and the care level required. The exact charge — and any packing, insurance, unloading or floor-carriage cost — is confirmed with your quotation before you pay, so there are never surprise charges. Local delivery offers within Ludhiana, when running, are communicated at the time of quotation.
4. Packing and insurance
Furniture is protected with foam sheeting, corner guards, bubble wrap and, where needed, wooden crating for glass, marble and long-distance shipments. Hardware is boxed with protective fillers. Transit insurance can be arranged on request or is included where stated in the quotation; we strongly recommend it for high-value and long-distance consignments.
5. Delivery, unloading and installation
Standard outstation delivery is to the vehicle’s accessible point at your address. Unloading, carrying to floors, and placement inside rooms should be discussed in advance — in many cities the transporter can arrange labour at a charge. Please ensure lifts, staircases and doorways can accommodate the packed size of the item; we can share packed dimensions before dispatch. Where installation is part of your order (kitchens, wardrobes, large beds), our team or supervised partners install as scheduled; the site should be ready, with power available.
6. Receiving your consignment
Count the packages against the invoice and inspect for visible damage before signing the delivery receipt. If you see damage, mention it in writing on the POD, photograph the packaging before opening, and inform us within 48 hours. This documentation is essential for transporter and insurance claims and protects your interests. Please arrange for someone to be available at the delivery address; re-delivery or demurrage charges levied by transporters for failed deliveries are payable by the customer.
7. Tracking and delays
For courier shipments we share the tracking number on WhatsApp. For furniture transport we share the transporter’s details and expected arrival window, and coordinate the delivery day with you. If a shipment is unusually delayed, we follow up with the transporter and keep you informed until it reaches you. If a consignment is lost in transit, we resolve it through replacement or refund as per the insurance/transporter settlement and our Return & Refund Policy.
8. International enquiries
We primarily serve customers within India. For export or international project enquiries — hotels, villas or dealers outside India — please contact us directly. Shipping, sea/air freight, export packing, documentation and payment terms for such orders are assessed and quoted case by case, depending on the destination country and consignment size.
9. Our commitment
Every piece that leaves our Ludhiana facility is checked, photographed and packed under supervision before dispatch, because we know that a delivery is the last — and most remembered — step of your buying experience with us. If anything about your shipment does not go as planned, contact us first at +91 98762 10096; our team coordinates directly with the transporter on your behalf until the matter is resolved, so you are never left following up alone.