Banarsi Hardware (Banarsi Das Lalji Das & Co.) respects your privacy. This Privacy Policy explains what personal information we collect through www.banarsifurniture.com and our sales channels, how we use it, and the choices you have. By using the Website or contacting us, you consent to this Policy. This Policy is drafted with the requirements of Indian law, including the Digital Personal Data Protection Act, 2023, in mind.
1. Information we collect
Information you give us. When you send an enquiry through the Website, WhatsApp, phone or email, or visit our showroom, you may share your name, phone number, email address, delivery address, and details of the products you are interested in. When you place an order we also collect billing information needed for the invoice, such as GSTIN for business customers.
Information collected automatically. Like most websites, our server and analytics tools may record technical data such as your IP address, browser type, device information, pages viewed and referring links. Embedded services on our pages — for example Google Maps (for our location maps) and social media links — may set their own cookies and collect data as per their own privacy policies.
WhatsApp enquiries. Our enquiry buttons open WhatsApp with a pre-filled message containing the product name and link. Your use of WhatsApp is governed by WhatsApp’s own terms and privacy policy; we receive only the message you choose to send us.
2. How we use your information
We use your information to respond to enquiries and provide quotations; to confirm, produce, deliver and install your orders; to provide after-sales service and honour warranties; to maintain accounts, invoices and records required by law (including GST records); to improve our website, products and service; and, only where you have not objected, to share occasional updates about new collections or offers. We do not sell your personal information to anyone.
3. Sharing of information
We share personal information only as needed to serve you: with delivery and logistics partners (name, phone and address for shipment), with installation teams, with our accountants and IT service providers under confidentiality, and with government authorities where required by law. If we use payment collection services for advances, your payment details are processed by those providers under their own security standards.
4. Data retention and security
We retain enquiry details for a reasonable period so we can follow up and serve you better, and retain order and invoice records for the periods required under Indian tax and company law. We use reasonable technical and organisational safeguards — including restricted access and secured devices — to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your rights and choices
You may ask us to correct or update your personal information, to stop sending you promotional messages, or to delete information that we are not legally required to retain. To exercise these rights, write to banarsidaslaljidasbros@gmail.com or WhatsApp +91 98762 10096 with your request. We will respond within a reasonable time. You can also control cookies through your browser settings; disabling cookies may affect some website features.
6. Children’s privacy
Our Website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
7. Changes and contact
We may update this Policy from time to time; the latest version will always be published on this page with effect from the date of posting. For any privacy question, complaint or request, contact: Banarsi Hardware (Banarsi Das Lalji Das & Co.), 849, Krishna Nagar, Near Aarti Chowk, Ferozepur Road, Ludhiana, Punjab 141001; phone/WhatsApp +91 98762 10096; email banarsidaslaljidasbros@gmail.com.