Welcome to the Frequently Asked Questions page of Banarsi Hardware (Banarsi Das Lalji Das & Co.). We have collected the questions our customers ask most often about our furniture, modern kitchens, and Rich Gold Germany architectural hardware. If your question is not answered here, please call or WhatsApp us at +91 98762 10096, or email banarsidaslaljidasbros@gmail.com — our team responds quickly during business hours.
About our products
What does Banarsi Hardware sell?
We design and supply premium furniture (luxury bedrooms, sofa sets, dining tables, dressing units, side and center tables, and live wardrobes), complete modern kitchens, and precision architectural hardware including lever handles, pull handles, solid brass door knockers, hinges, locks and accessories under the Rich Gold Germany range.
Are your products ready-made or made to order?
Most hardware items are available from ready stock. Furniture and modern kitchens are largely made to order at our manufacturing unit in Hambran, Ludhiana, so that sizes, finishes, fabrics and detailing match your home exactly. Typical production timelines are shared at the time of order confirmation.
Can I customise a design I see on the website?
Yes. Almost every furniture and kitchen design on our website can be customised — dimensions, wood finish, upholstery fabric, marble or stone selection, and hardware finish. Share the product link with us on WhatsApp and tell us what you would like changed; our design team will guide you and confirm feasibility and pricing.
Prices and enquiries
Why are prices not shown on the website?
Because most of our pieces are customisable and material prices (brass, premium woods, marble, imported fabrics) change from time to time, we quote each enquiry individually. Simply tap the “Enquire for price” or “Enquire on WhatsApp” button on any product — the product name and link are sent to us automatically, and we reply with the current price and options.
Do you offer trade or bulk pricing?
Yes. Architects, interior designers, builders and dealers receive dedicated trade pricing. Contact us with your requirement and quantities for a formal quotation.
Visiting, delivery and after-sales
Where can I see the products in person?
Our showroom is at 849, Krishna Nagar, Near Aarti Chowk, Ferozepur Road, Ludhiana, Punjab 141001. Our manufacturing unit is at 31/B, New Rishi Nagar, Hambran, Ludhiana 141110. You are welcome during business hours; for a personalised consultation we recommend calling ahead so the right team member is available.
Do you deliver outside Ludhiana?
Yes, we arrange safe, insured delivery across India through experienced furniture transporters. Delivery charges depend on the destination, size and value of the consignment, and are confirmed before dispatch. Please see our Shipping Policy for full details.
Do you install kitchens and wardrobes?
Modular kitchens, wardrobes and large furniture are installed by our trained team within our service area. For outstation orders we provide detailed installation guidance and can recommend local installers, or arrange supervised installation for larger projects on request.
What if my product arrives damaged?
Please inspect the consignment at the time of delivery and note any damage on the delivery receipt, with photographs. Inform us within 48 hours and we will repair or replace the affected part as per our Return & Refund Policy.
Do products carry a warranty?
Manufacturing defects in frames and hardware are covered as communicated at the time of sale. Normal wear, fabric ageing, and damage from misuse, moisture or improper cleaning are not covered. Retain your invoice for any warranty claim.
How do I care for brass hardware and premium finishes?
Wipe with a soft, dry cloth. Avoid acidic or abrasive cleaners, which can dull PVD and antique finishes. For marble tops, wipe spills immediately and use coasters under hot or wet items.